info@azulo.com.au+61 480 010 058Creative services across Australia
Azulo
PROJECT ENQUIRY TERMS / UPDATED 7 NOVEMBER 2026

A clear brief. An agreed scope.

These terms explain what happens when you contact Azulo, request a quote or begin discussing a creative or custom printing project through this website. Submitting an enquiry starts a conversation. It does not, by itself, create an order or project agreement.

1. Enquiries and project approval

Submitting a form, sending an email or discussing a project with Azulo is an enquiry only. Before work begins, the relevant project requirements will normally be documented in a written quote, proposal, scope of work or other agreed project document. Depending on the project, this may include:

A project only proceeds once the required proposal or quote has been accepted and any stated commencement requirements have been met.

2. Quotes and pricing

Quotes are prepared using the information available when the quote is issued. Unless stated otherwise, pricing applies only to the scope, quantities, deliverables and requirements described in that quote. If the brief changes, additional work is requested or information supplied later affects the scope, Azulo may provide revised pricing before proceeding with the affected work. Any quote expiry date, payment schedule, deposit requirement or GST treatment will be stated in the relevant quote or proposal.

3. Project scope and changes

We aim to make the agreed scope clear before work begins. If you request work outside the approved scope, we will let you know where that change may affect:

Additional work will not be assumed to be included simply because it relates to the original project. Where appropriate, scope changes will be confirmed before the additional work proceeds.

4. Client information and approvals

Project timing often depends on information, content and feedback supplied by the client. You are responsible for providing reasonably accurate project information and, where required:

Delays in receiving required information or approval may affect the project timeline. When you approve artwork, content, layouts, proofs or other project materials, Azulo may rely on that approval when progressing to the next stage.

5. Artwork, content and materials you provide

Only send Azulo artwork, photographs, logos, fonts, copy, data or other materials that you are authorised to use and share. By providing material for a project, you confirm that you have the necessary permission to allow Azulo to use it for the agreed project purpose. Please tell us about any:

Azulo is not responsible for independently establishing ownership of every client-supplied asset unless that verification is specifically included in the project scope.

6. Creative work and intellectual property

Ownership and usage rights for work created by Azulo will be set out in the relevant proposal, quote or project agreement where required. Unless otherwise agreed in writing, working files, unused concepts, drafts, internal production materials and development resources should not be assumed to form part of the final deliverables. Third-party assets such as fonts, stock imagery, software, plugins or licensed materials may remain subject to their own licence conditions. Where a project involves transfer or licence of final creative work, the applicable rights should be confirmed before completion.

7. Custom printing and branded products

Custom printing projects depend on the specific product, artwork, quantity, decoration method, availability and delivery requirements. Your quote may confirm details such as:

Website images and mockups are intended to help communicate a concept or product direction unless expressly confirmed as an exact product specification.

8. Artwork proofs and printing approval

Where a proof or artwork approval is provided before production, please review it carefully. Check details including:

Once production has started following approval, changes may no longer be possible or may result in additional cost and revised timing. Screen colours can also differ from physical print output, materials and production methods. Where exact colour matching is critical, tell Azulo before approving production so available options can be discussed.

9. Product availability and substitutions

Garment, paper, promotional product and material availability can change. If an agreed product becomes unavailable before production, Azulo will discuss available alternatives before making a material substitution that changes the agreed order. Any difference in price, specification or timing should be confirmed before proceeding where relevant.

10. Timelines and delivery dates

Any timing provided before the scope and required information are confirmed should be treated as an estimate. Project and production schedules may depend on factors including:

If you have a fixed launch, event or delivery date, tell us before accepting the quote. Where a specific completion date forms part of the agreed project, it should be recorded in the project documents.

11. Payments

Payment requirements will be stated in the relevant quote, proposal or invoice. Depending on the project, Azulo may require:

Work or production may be paused where an amount that is due remains unpaid, subject to the applicable project terms and Australian law.

12. Cancellations and project pauses

Cancellation and refund arrangements depend on the project and the stage reached when cancellation occurs. Costs may already have been incurred for:

Any project-specific cancellation arrangements should be stated in the applicable quote or proposal. Nothing in these terms is intended to exclude rights or remedies that cannot lawfully be excluded.

13. Third-party services

Some projects may involve external providers such as:

Where third-party products or services are involved, their own terms, availability, licences and operating requirements may also apply. Azulo will identify significant third-party requirements where they form part of the agreed scope.

14. Australian Consumer Law

Nothing in these Project Enquiry Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law. Where the Australian Consumer Law applies, goods and services may come with statutory consumer guarantees in addition to any project-specific commitments made by Azulo.

15. Website information

We aim to keep information on this website clear and current. However, service descriptions, examples, concept studies, availability and general information may change over time. Website content is not a substitute for the project-specific scope, price, specification or terms contained in an accepted quote or proposal.

16. Privacy

Personal information submitted through enquiries and quote requests is handled in accordance with Azulo's Privacy Policy. Please review the Privacy Policy for information about the types of personal information we collect and how it may be used and handled.

17. Questions about these terms

If you have questions about these terms or need clarification before proceeding with a project, contact Azulo: Email: info@azulo.com.au Phone: +61 480 010 058 Service Area: Australia Project-specific terms will be confirmed separately where required.