Your enquiry. Your information.
This Privacy Notice explains how Azulo handles personal information provided through our website, project enquiries, quote requests and related communications. We aim to collect only the information reasonably needed to respond to you and manage your request.
1. About this notice
This Privacy Notice applies to personal information collected through the Azulo website and our direct communications relating to enquiries, quotes and projects. Azulo provides creative and custom printing services across Australia. If our privacy practices change, we may update this notice. The latest version will always be published on this website with its most recent update date.
2. Information we may collect
The information we collect depends on how you interact with Azulo. It may include:
- your name
- email address
- telephone number
- business or organisation details
- the service you are interested in
- indicative project budget
- preferred deadline
- project descriptions and enquiry details
- information contained in correspondence with us
- files, artwork, logos or reference materials you choose to upload
For custom printing enquiries, we may also collect information such as:
- product type
- quantity
- garment sizes
- artwork status
- required date
- delivery postcode
- printing or production requirements
We do not ask you to provide sensitive personal information through our standard enquiry forms.
3. How we collect information
We generally collect information directly from you when you:
- submit a website enquiry
- request a quote
- upload artwork or project files
- contact us by email or telephone
- discuss a potential or active project with us
Our website may also process limited technical information required to operate forms, maintain security and prevent spam or misuse.
4. Why we use your information
We may use the information you provide to:
- respond to your enquiry
- understand your project requirements
- prepare or discuss a quote
- assess whether Azulo can assist with your project
- communicate with you about an enquiry or project
- review artwork or files you submit
- arrange agreed production or delivery requirements
- maintain reasonable business and project records
- protect the security and operation of our website
Submitting an enquiry does not automatically subscribe you to marketing communications. It also does not create an order, guarantee availability or form a project agreement.
5. How we store and handle information
Website enquiries may be stored within restricted website administration systems and sent to Azulo through our email systems. Access should be limited to people who reasonably require the information to review, respond to or manage your enquiry or project. Files uploaded through a form may be attached to an enquiry notification or otherwise processed through the website and hosting environment. Information may also remain within email systems, hosting backups or business records for a period of time. We take reasonable steps appropriate to our systems to protect information against unauthorised access, misuse, interference, loss, alteration or disclosure. No online system can be guaranteed to be completely secure.
6. Artwork and uploaded files
If you upload artwork, logos, brand assets or reference files, Azulo will use those materials for the purpose of reviewing your enquiry, preparing a quote or carrying out an agreed project. Please do not upload confidential information or material containing unnecessary personal information unless it is genuinely required for the project. You should only provide files that you are authorised to share with us.
7. Service providers
Azulo may use third-party providers where reasonably necessary to operate the website, email systems, hosting, file handling, project communications, printing, production or delivery. Those providers may process information only to the extent required to provide the relevant service.
Overseas processing
Some technology or service providers may store or process information outside Australia.
8. Cookies, security and technical information
The website may use technical measures necessary to operate forms securely and reduce spam or misuse. These may include:
- security tokens
- hidden spam-prevention fields
- temporary rate-limit identifiers
- limited technical information such as an IP address where required for website security
If Azulo later introduces analytics, advertising pixels, behavioural tracking or additional non-essential cookies, this notice and any required consent mechanisms should be updated before those technologies are used.
9. Marketing communications
Submitting a general enquiry or requesting a quote does not automatically add you to a marketing mailing list. If Azulo introduces optional newsletters or promotional communications, consent should be collected separately where required and recipients should be given an appropriate way to unsubscribe.
10. How long we keep information
We aim to keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including where necessary to:
- respond to an enquiry
- prepare and manage a quote
- deliver an agreed project
- maintain relevant business records
- resolve questions or disputes
- meet applicable legal, accounting or operational requirements
Retention periods may vary depending on the type of information and the nature of the project. When information is no longer reasonably required, it should be deleted, destroyed or de-identified where appropriate and practicable.
11. Accessing or correcting your information
If you would like to ask what personal information Azulo holds about you, or believe information we hold is inaccurate or incomplete, contact: Email: info@azulo.com.au Phone: +61 480 010 058 Please provide enough information for us to identify the relevant enquiry or record. We may need to confirm your identity before providing access to or changing personal information.
12. Privacy concerns and complaints
If you have a question or concern about how Azulo has handled your personal information, please contact us first at: info@azulo.com.au Include enough information for us to understand the issue and identify the relevant record. We will review the concern and respond within a reasonable period. If the Australian Privacy Act applies to Azulo and you remain dissatisfied after raising the matter with us, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.
13. Data breaches
Where Azulo is subject to applicable privacy or data-breach notification requirements, we will assess relevant suspected data breaches and take appropriate steps required by law. This may include notifying affected individuals and the Office of the Australian Information Commissioner where the legal notification threshold is met.
14. Changes to this Privacy Notice
We may update this notice when our website, services, suppliers or information-handling practices change. The current version will be published on this page with its latest update date.
15. Contact Azulo
For questions about this Privacy Notice or the information you have provided to us: Azulo Australia Email: info@azulo.com.au Phone: +61 480 010 058